Elegant Evergreens

Evergreen Product Construction 8

• Where do your Evergreens come from?
• Are the Evergreens real?
• How are your Fresh Wreaths constructed?
• Where do you get your bows?
• How big are your Evergreen Wreaths?

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Evergreen Freshness and Longevity 4

• How fresh are Lynch Creek Farm Evergreens?
• How long do your fresh Evergreen decorations last?
• Will Evergreen Wreaths last in warm weather?
• Will Evergreen Wreaths last if shipping to the East Coast?

Shipping, Delivery, & Tracking 6

• Do you offer Free Shipping?
• How can I Track my order?
• When will my order be Delivered?
• Do you offer Expedited Shipping Options?
• Will UPS MyChoice affect my order?

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Placing an Order 14

• Large orders for Fundraisers
• Do you charge tax?
• When can I begin to order Holiday evergreens?
• When will my order be Shipped?
• When will my order be Delivered?

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Customer Account Information 5

• How do I Reset my Customer Account Password?
• Can I Change my Customer Account Email?
• How do I Access Current and Past Orders?
• How do I Add or Edit Addresses in my Customer Account?
• How can I be Removed From your Marketing (email, text or mail)?

Order Information 4

• How can I Track my Order?
• How do I find out who Sent me my evergreen Gift?
• Where do I find the gift message?
• Where can I find my order number?

Evergreen Product Care 6

• Where do I find Product Care Information?
• Evergreen Wreath and Swag Care
• Evergreen Centerpiece Care
• Evergreen Tabletop Tree Care
• Evergreen Garland Care

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Dried Floral Wreath Info & Care 8

• How are your dried wreaths made?
• How are your dried wreaths packaged?
• How do I remove my dried wreath from the box?
• How do I hang my dried wreath or bouquet?
• How do I care for my dried wreath or bouquet?

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Smoked Salmon Information 17

• Why do you offer smoked salmon?
• Is your smoked salmon wild?
• What is the difference between the varieties of salmon of offer?
• How long is smoked salmon good for and does it expire?
• Why are there liquid and juices in the gold foil pouch with the smoked salmon?

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Product & Shipment Issues 6

• What if the item I ordered is Damaged or defective in some way?
• What if my order or item is Missing an Item or Part?
• What if I haven’t received my Package?
• Do you accept Returns?
• What items can be returned?

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Corporate Gifting 3

• How can I get information about Corporate Gifting?
• Do you offer Wholesale?
• Do you offer Discounts for Large orders?

Lynch Creek Farm Company Information 5

• Where is Lynch Creek Farm located?
• Do you cut down Trees?
• Can I order a Catalog of Products?
• Contact Information
• Job Opportunities

New to our program? Start Here! 9

• Who is eligible to run a fundraising campaign?
• How does Fundraising with Lynch Creek Farm work?
• How does order and delivery work?
• What types of products are offered?
• Is there any cost to run a Fundraising Campaign?

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Setting up a Campaign 7

• Creating an Online Fundraising Campaign Page
• How do I pick a name for my campaign?
• What is a Beneficiary? (aka Payment Information)
• When can I begin fundraising?
• How do I choose my fundraising goal?

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Fundraiser Supporter Questions 4

• Can I support a Campaign by donating instead of shopping?
• Where can I see all products and prices?
• iPhone - How do I disable the Ad Blocker?
• Do you issue tax receipts?

Managing a Campaign 4

• Can I change my Campaign ending date?
• Do I need to meet the fundraising goal I set?
• Printable Materials aka Helpful Downloads
• How are raised funds paid out?